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New Students
There are several ways to contact UCC Student IT Support:
- Our Student Helpdesk is located in Boole Library and is currently open from 09:00-17:00 Monday to Sunday (Summer Hours)
- In term hours for the Student Helpdesk are 08:30-21:00 Monday - Friday and 09:00-21:00 Saturday/Sunday.
- If you can currently access your UCC Student IT Account, you can log your own Self Service Ticket using the UCC Services Portal
- Alternatively, you can reach Student IT Support by email at sit@ucc.ie
- Or by phone at 021 490 2120 and selecting option 2
About Your Account
All registered UCC Students are supplied with a personalised Student IT Account. This Student IT Account grants students access to online UCC Student Services.
New Students
If you are new to UCC, your initial Student IT password will have been emailed to you as part of your registration information from the relevant office. The username is your UCC email address (StudentNumber@umail.ucc.ie)
What do I use the UCC Student IT Account For?
The Student IT Account is required for used for the following services:
Canvas is your online learning platform, available to all UCC Students.
Here, your lecturers can upload reading material, lecture notes, assignments and more.
To access Canvas, use the link below:
UCC Canvas
(Please use your full UCC Student Email address and Password to access Canvas.)
MyStudentAdmin houses your student record information. Your course registration and module selections are all stored here. Biographical details and contact information are also found here. Certain information such as your home address, term time address and emergency contact can be easily updated using MyStudentAdmin. Later on in the year your exam timetable and exam results will also be found here.
To access your MyStudentAdmin, use the link below:
MyStudentAdmin
(Please use your full UCC Student Email address and Password to access MyStudentAdmin.)
Umail is your UCC Student Email. This email is run through Gmail, thereby giving students access to Google Calendar and other Google Workspace services.
For access to your Umail account, please use the link below:
Umail and Gsuite
(Please log into the link above using your full UCC Student Email address and password.)
Open Access Labs
Student IT have a number of Open Access computer labs across the campus. See below for a list of all Student IT Open Access lab locations:
- Boole Library
- Boole Basement
- Kane Building
- Connolly Builiding
- Enterprise Centre
- Brookfield Library
- Western Gateway Building
All Student IT Labs are open from 09:00 - 17:00. For further information regarding lab specific opening times and more, see our Knowledge Base Articles below:
Locations and Opening Times
Available Software
Student IT provides general advice regarding laptop purchasing for UCC Students. For a full view of our student laptop purchasing advice, please take a look at our Knowledge Base Articles below:
General Advice
Windows Advice
Mac Advice
72 Chromebook laptops are available for students to borrow within the UCC Boole Library and 24 are available for use within Brookfield Library.
There are also 36 Chromebook laptops available in the Student Hub, on the first floor on the Global lounge.
Students can use the automated locker system and their student cards to borrow a laptop for 4 hours.
For any queries or problems relating to the service students should go to either the Library & IT Desk on the ground floor of the Boole Library or the Brookfield Library Information Desk.
For further information on Laptop Loans, please see our Knowledge Base Article below:
Locations
How to Borrow a Device
Student's are entitled to a copy of the following software for use during their study in UCC:
SPSS
NVivo
Office 365
LaTeX – A document preparation system
Reference Management software
For further information on this software, and for install and licensing instructions, see our Knowledge Base Article below:
SPSS Windows Install Instructions
SPSS Mac Install Instructions
Nvivo Install Instructions
Nvivo License Codes
To view our New to Student IT Training Video, please see the link below:
New to Student IT Training
To take a look at our Training and Learning webpage, see the link below:
Student Training and Learning
If you have any non Student IT related queries related to starting in UCC, you can use our ASK Portal below to log these with the relevant department:
ASK UCC
All registered UCC students are allowed to connect their laptops, smartphones and tablets to the eduroam Student Wi-Fi service. To have a device connected to the wireless network please follow the steps below. Eduroam also allows UCC Students access to Wi-Fi at other affiliated institutions all over the world.
For more information about Eduroam and for device specific configuration instructions, see our Knowledge Base article below:
Configuration Instructions
