News
Remote Working Support
On foot of the Presidents email, all staff have now moved to a remote working scenario, IT Services want to remind staff that they can still get IT Support in this situation.
A list of our remote services are available on https://www.ucc.ie/en/it/remote-working/
The best way to reach us is by using our support portal, https://servicedesk.ucc.ie/. Alternatively you can reach us by email on helpdesk@ucc.ie
Some useful contact information for colleagues:
| Query Type | Web | |
|---|---|---|
| General Queries PC, Laptop, Remote working, user accounts, devices, security, etc. | helpdesk@ucc.ie | https://servicedesk.ucc.ie/This is the fastest way to get your call dealt with. |
| Office 365 | helpdesk@ucc.ie | https://servicedesk.ucc.ie/ |
| Microsoft Teams | Join Teams@ucc | https://www.ucc.ie/en/it/remote-working/teams-cheat-sheet/ |
| Teams@UCC | Teams support (runs on Microsoft Teams) | Click here to go to Teams@UCC |
| Canvas 24/7 Support | Use the 24/7 Canvas Help option within Canvas | https://canvas.ucc.ie Click the help icon in Canvas, and you can email, chat or phone Canvas 1800 852 159. Using the online ‘chat’ is the recommended route. |
| Learning Technologies Unit | LTU@ucc.ie | 3rd Level Canvas Support, 1st Level Turnitin Support. Largely deal with data and identity issues. General canvas queries should go to Canvas 24/7 Support |
| Panopto Support | panoptosupport@ucc.ie | Support Mailbox for queries relating to Panopto |
| Audio Visual Media Services | avms@ucc.ie | https://www.ucc.ie/en/avms/ General AV Queries |
| Website support | cmssupport@ucc.ie | https://www.ucc.ie/en/dewg/ All Website related matters |
| Network issues | netops@ucc.ie | Network support |
| Student Support services | sit@ucc.ie | https://www.ucc.ie/en/ask/, https://sit.ucc.ie/ |
| If you don’t know | helpdesk@ucc.ie | https://servicedesk.ucc.ie/ |
This new way of working is also new to our IT team, but we are here to support you and we hope these resources are useful. We will be prioritising support for critical services, such as teaching and critical administration services, so please be patient and we will get to your queries. If you need our help, please let us know and we will try and get to your request as soon as possible.